Haven

Report a concern

Reporting from inside Haven is faster — the conversation attaches automatically. Use this form if you can’t reach the product, or you’re not the person involved.

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If someone is in immediate danger, contact your local emergency services first. Then tell us, so we can preserve the records a later investigation would need.
What are you reporting?
This category is prioritised in the moderation queue. Reports involving a minor are escalated immediately.

What happens next

1
It enters the moderation queue
Flagged messages are prioritised. The relevant conversation is attached automatically.
2
A moderator reads the thread in context
Not just the flagged line. Only trained staff can open a conversation, and every access is logged.
3
We act
A warning, content removal, suspension, or permanent removal. Where a report concerns a minor we act immediately.
4
You hear back
The person you reported is never told who filed it. Where a course is removed, affected students are refunded.